FAQs
What is your cancellation policy?
Appointments cancelled within a 48-24 hour notice period will incur a 50% charge, and within 24 hour notice period will incur a charge of 100%. A payment link will be sent to you if this occurs.
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If you need to cancel due to illness, please get in touch with me to cancel or move your appointment.
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Note: I can not treat you if you are suffering from COVID-19, have an acute injury, fever or skin infection.
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Unfortunatley, there may be times that I may need to reschedule or cancel your apointment at short notice , due to illness or any other unforseen circumstance. I will endeavour to rearange within a reasonable time frame.
Appointment times
Please be ready at the agreed start time, so that we can make the most out of your appointment, so that I can provide you with the best treatment.
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If I am running late due to any unforseen circumstance (e.g. traffic issues), I will still give you the full treatment time, or if only availible up until the agreed finish time, a discounted rate.
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If you are running late for the agreed start time, your appointment will be cut short and end at the original end time unless prior agreement. The full fee will still be payable.
How should I prepare for my first treatment?
Please ensure that you have filled in the client questionnaire and health conditions that I will send to you prior to the appointment. This ensures that we can start with treatment straight away without delay.
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Please wear comfy clothes or sports wear. Please note, due to certain types of treatment, you may be asked to remove items of clothing so that massage can be applied directly on to the skin. However, towels/sarongs will be utilised throughout to ensure privacy at all times.
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If you would prefer to remain clothed, a masage can still take place but may not achieve the same or desired results. I am happy to speak to each individual about this if you have any concerns. I want you to be comfortable but also to get you the best results long term.
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If you are under 18, an adult will need to be present during treatment.
Planning your treatment
When you schedule your appointment, please note that some massage techniques can be very intensive on the muscles, and no strenuous activity should be undertaken for the remainder of the day. Please do not have treatment prior to a gym session/sports session/active job. Please ensure that you are well hydrated to help flush away any toxins released during the massage.
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A proper sports massage should NOT hurt at any point. I will use a 1-5 scale with each person and work within their own personal limits to ensure the massage is effective but not painful.
How do I pay?
Payment methods are:
Cash post treatment
or
Bank transfer prior to or post treatment (same day).
Innappropriate behaiour
I reserve the right to terminate the treatment at any point if I feel any client demonstrates what I consider to be innapropriate behaviour.